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Friday, May 10 • 2:00pm - 2:45pm
The UX of Voice

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Session Survey

We, as humans, are always trying to find more effective and reliable ways to interact with technology. Keyboards, mice, and touchscreens are slightly more sluggish for direct interactions. We’re now ready for a more natural and intuitive form of interaction - the voice.

From asking for directions or talking to your microwave – voice-assistants have enabled us to acquire information and make decisions faster than ever before. Google Assistant will soon be able to make hair appointments or restaurant reservations for you (and it will sound so human, no one will know that it’s a bot).

Voice interfaces are everywhere and they raise a new opportunity to redefine how we interact with products, services, and brands. The rise of a voice-activated world also presents new challenges, perhaps the biggest challenge since the birth of the smartphone for user experience professionals.

Our team has conducted many studies on voice interfaces at all stages of the product life cycle. This experience gives us unique insight to voice user trends. Additionally, over the course of our work we have learned what to do, and what not to do, to ensure that user research goes right when testing voice interfaces. We hope to offer our experiences to the audience so they can learn from our successes and mistakes and ultimately walk away more knowledgeable on how to approach testing voice interfaces.

Speakers
avatar for Katie Juelich

Katie Juelich

UX Director, Ipsos
Katie’s UX expertise spans discovery and evaluative research, information architecture, interaction design, workflow design and user testing. She enjoys finding the nexus between business goals and user needs to design and test successful products. Her experience spans the telecom... Read More →
avatar for Jade Nguyen

Jade Nguyen

Sr. UX Lead, Ipsos
Human behavior, tendencies, and biases have always drawn Jade’s interest. Her education background in psychology and human factors in information design allows her to have deeper insight into user's behaviors and motivation. Jade has research and design experience in technology... Read More →


Friday May 10, 2019 2:00pm - 2:45pm
1 - Back Bay A/B

Attendees (180)