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Friday, May 10 • 1:00pm - 1:45pm
Sponsored Session presented by UserTesting: Building a Customer-Centric Organization

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Session Survey

Providing great Customer Experience (CX) is not a "nice to have"; if companies want to remain competitive, it's a requirement. Yet providing a great customer experience is only possible with a strong customer-centric organization, and for many companies, this requires a transformation in how they do business. In this session, we will discuss the varying levels of CX maturity as well as the 5 pillars needed to build a strong customer-centric organization.​​

avatar for Janelle Estes

Janelle Estes

Chief Insights Officer, UserTesting
Janelle is an expert research practitioner fascinated by human behavior and intrigued by data insight. She brings over 15 years’ experience conducting large-scale customer research initiatives for both B2C and B2B companies across a variety of industries to help them transform their... Read More →

Friday May 10, 2019 1:00pm - 1:45pm EDT
5 - Liberty B/C