Session SurveyProviding great Customer Experience (CX) is not a "nice to have"; if companies want to remain competitive, it's a requirement. Yet providing a great customer experience is only possible with a strong customer-centric organization, and for many companies, this requires a transformation in how they do business. In this session, we will discuss the varying levels of CX maturity as well as the 5 pillars needed to build a strong customer-centric organization.
