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Friday, May 10 • 11:50am - 12:00pm
Facilitation techniques for the new and non-researcher

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Session Survey

Facilitation is an important skill in every user researcher’s toolbox, whether it’s usability tests, interviews, or focus groups. In order to gain valuable insights and address research goals and questions, we must carefully navigate conversations with as little bias as possible. Facilitation takes practice (and patience).

Ask any researcher about his or her most memorable user sessions and they’ll have a story to tell. We’ve all encountered (or will encounter) the many different participant types. The “I like everything” participant. The “this is awful” participant. The “let me tell you a story” participant. The “it’s fine” participant. While we often get great participants, who are thoughtful and willing to share, there are also times when we’ll get participants who are challenging.

In this 10-minute talk, I will present my top 5 facilitation techniques for handling challenging participants. If you’re starting out as a researcher or you’re a non-researcher planning to run your first session, you’ll walk away with a better understanding of why good facilitation takes practice and what you can do to ramp up quickly. If you’re a seasoned pro, you’ll recognize the challenges I present, and you might walk away with a new tip or two.

avatar for Victoria Suwardiman

Victoria Suwardiman

UX Researcher

Friday May 10, 2019 11:50am - 12:00pm
6 - Commonwealth (upstairs)

Attendees (167)