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avatar for Joanne McLernon

Joanne McLernon

Akamai Technologies
Principal UX Researcher
@joannemclernon
Joanne has over 20 years experience as a leading user researcher, both in-house and independent. Her superpowers include improving experimental design in user research studies and seeing patterns in data to create insights and actionable findings. Most recently, she’s joined the world of Enterprise UX Research, before which she was a freelancer for four years, conducting a wide variety of research studies that covered web sites, apps, and mobile devices. Prior to independent contracting, she was the senior usability consultant at Molecular, where she led international usability testing, customer behavioral analysis, and user research for clients across various industries, including consumer products and services, financial services, and technology.Before joining the world of UX, she was a research chemist and technical writer in the biotech industry. Combining both communication skills with an aptitude for scientific methodology, she joined her first consultancy and proceeded to create the user experience practice.